FAQ
Here you'll find answers to the most important questions, about our jeans, fits, orders, and more.
If your question isn't listed, feel free to contact us directly.
Miss Me and your jeans
Miss Me stands for expressive denim styles with attention to detail. Signature features include elaborate pocket embroidery, striking decorative stitching and – depending on the style – rhinestones, sequins or unique appliqués. A variety of washes, cuts and rises makes it easy to find a pair of jeans that suits your personal style.
Yes. The Miss Me Store on meine-jeans.com is operated by SASAtrend GmbH in Aachen. We are an authorized Miss Me retailer and sell genuine products from the brand.
We offer a variety of Miss Me cuts, including bootcut, skinny, straight, flare, and wide leg, as well as cropped styles. You can see which sizes and lengths are available for your dream jeans directly on the respective product page. Our size and fit guide helps you compare the cuts and choose your size based on your body measurements.
Miss Me uses jeans sizes that you can match to your waist and hip measurements using our size chart. Measure both and compare them with the size and fit guide. Cut, rise and material can affect how jeans fit. Please also take the information for the respective model into account. If you are between two sizes, our customer service will be happy to help.
Leg length refers to the inseam from the crotch to the hem. If a number with a double quotation mark appears on the product, for example 32″, this indicates a length in inches. One inch is equal to 2.54 cm. The lengths offered depend on the model. Therefore, always check the specifications of your desired jeans; capri and cropped models are deliberately cut shorter.
Shipping and delivery
We deliver within Germany and to the other countries of the European Union. You can find more information under Payment and Shipping.
Shipping within Germany is free. For deliveries to other EU countries, we charge a flat rate of €14.95 per order, including VAT. The shipping costs will be displayed at checkout before you complete your order.
Orders received before 12 noon on a shipping day are usually processed and handed over to our shipping partner on the same day. For advance payments, receipt of payment is decisive.
We ship Monday to Friday, except on nationwide public holidays, public holidays in North Rhine-Westphalia, and our bridge days. If a public holiday falls on a Thursday, our shipping department remains closed on the following Friday.
As soon as your order has been shipped, you will receive a shipping confirmation by email with a link to track your shipment.
The delivery time is 3–10 days after order confirmation, unless a different delivery time is specified for the item. For advance payment, the delivery period begins upon receipt of payment.
If you order items with different delivery times, we will generally ship them together unless otherwise agreed. In this case, the longest stated delivery time applies. You can find further details under Payment and Shipping.
Cancellation and Returns
As a consumer, you can cancel your purchase within 14 days of receiving the goods without giving any reason. If items from a single order are delivered separately, the period begins with receipt of the last item.
For example, you can notify us of your cancellation via our returns portal or by email at support@meine-jeans.com. Then return the items no later than 14 days after your cancellation statement.
You may try on the goods to inspect them. Please handle them with care and return any original labels. You can find the full terms and conditions and the return address in our Cancellation Policy.
You bear the immediate costs of the return. For returns from Germany, you can use a DHL return label via our returns portal. We charge €5.00 for this service.
Do you have any further questions?
Our customer service team is happy to help: